These terms explain how YUKIND works, and what we expect from dog owners, sitters and ourselves.
About these terms
These terms apply when you use the YUKIND app or yukind.uk. YUKIND is operated by [YUKIND LTD], company number [company number], registered at [registered address] ("YUKIND", "we", "us"). By creating an account, you agree to these terms.
What YUKIND does
YUKIND is a marketplace. It helps dog owners find, message and book independent dog sitters in London, and handles payment between them.
Sitters are self-employed. They are not employed by YUKIND, and they decide which requests to accept and what to charge. When an owner confirms a sitter, the care agreement is between the owner and the sitter. YUKIND provides the platform, the payment service and support.
Your account
- You must be 18 or over, and the details you give us must be true and up to date.
- Keep your password private. You're responsible for what happens in your account.
- You can delete your account at any time in the app.
Sitters
- Before taking bookings, sitters must verify their identity, provide a valid DBS certificate and answer our application questions. We may decline or remove a sitter at our discretion.
- Sitters must care for each dog as agreed with the owner, follow the owner's instructions, and tell the owner straight away about any illness, injury or incident.
- Sitters are responsible for their own tax and National Insurance.
- YUKIND does not provide insurance. We strongly recommend that sitters hold pet-care insurance, including public liability cover.
Owners
- Owners must describe their dog honestly, including its health, behaviour, medication and any history of aggression.
- Owners must make sure their dog is vaccinated, microchipped and, where relevant, treated for fleas and worms.
- Owners must give the sitter safe access to the dog, and an emergency contact.
Bookings and payment
- Sending requests and chatting are free. You're charged only when you confirm a sitter.
- The price is the sitter's price plus YUKIND's booking fee, currently 15% of the sitter's price. You see the full amount before you pay.
- Payments are processed by Stripe. Sitters receive their full price after the care is complete, paid to their bank through Stripe.
- All payments for YUKIND bookings must go through YUKIND. Asking for or accepting payment outside the app is not allowed, and may lead to your account being closed.
Cancellations and refunds
- Owners who cancel 48 hours or more before the booking starts get a full refund. For later cancellations, contact hello@yukind.uk and we'll look at each case fairly.
- If a sitter cancels, the owner gets a full refund, including the booking fee.
- If something goes wrong during a booking, tell us within 48 hours of the booking ending, and we will look into it.
- Refunds go back to the original card, usually within 5 to 10 working days.
- Your 14-day right to cancel. Under UK consumer law you can cancel a booking within 14 days of making it for a full refund. If you book care that starts within those 14 days, you're asking for the care to begin early, and the 48-hour rule above applies instead.
Behaviour and safety
Be kind and honest. You must not harass or threaten anyone, share inappropriate content, post false reviews, or use YUKIND for anything illegal.
You can report or block another user from any chat. We review every report within 24 hours, and we may suspend or close accounts to keep people and dogs safe.
Reviews
Only owners who have booked a sitter can review them. Reviews must be honest and about the care itself. We may remove reviews that break these terms.
Our responsibility
We check sitters carefully, but we can't guarantee how any owner, sitter or dog will behave. To the extent the law allows, YUKIND isn't liable for loss or damage caused by an owner, a sitter or a dog. Our total liability to you for any booking is limited to the amount paid for that booking.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law. Your rights as a consumer are not affected.
Changes and law
We may update these terms. If a change matters, we'll tell you before it takes effect. These terms are governed by the law of England and Wales, and disputes are handled by the courts of England and Wales.
Contact: hello@yukind.uk.